El Proceso DMAIC: Herramientas de Calidad en el Desarrollo de Proyectos de Mejora de la Calidad

The DMAIC Process: Quality Tools to Optimize the Development of Quality Improvement Projects

La metodología DMAIC es ampliamente utilizada en empresas de todo el mundo para mejorar la eficiencia y la productividad al reducir la variación y el despilfarro. Se puede aplicar en empresas de bienes y servicios, así como en la cadena de suministro o en un puesto de trabajo. Esta metodología se basa en el proceso DMAIC, que consta de las fases de definir, medir, analizar, aplicar y controlar. A través de este proceso, se identifican los problemas críticos de calidad y se comprenden sus causas fundamentales, lo que permite encontrar soluciones efectivas. Dentro de cada fase del proceso DMAIC se utilizan diversas herramientas para la calidad y la mejora, que son clave para este enfoque. Esta investigación tiene como objetivo proporcionar una guía
para implementar correctamente la metodología DMAIC, garantizando la calidad y facilitando la toma de decisiones.

1. Ahmed, K. S., Siddika, N., Al-Moneim, A., & Islam, M. W. (2023). A case study on the shear behavior of pretensioned Spun Precast Concrete (SPC) piles. Case
2. Studies in Construction Materials, 19, e02478. https://doi.org/10.1016/j.cscm.2023.e02478
3. Albasyouni, W., Abotaleb, I., & Nassar, K. (2023). Proposing the Use of Failure Mode and Effect Analysis (FMEA) as Risk Assessment Tool in Construction.
4. International Journal of Innovative Technology and Exploring Engineering, 12(12), 6–14. https://doi.org/10.35940/ijitee.L9750.11121223
5. Albugami, S., Alqaidi, S., Alzahrani, W., Alzubidi, K., & Elhag, S. (2024). Improving Airline Services Quality by DMAIC Methodology (pp. 407–415). https://doi.org/10.1007/978-981-99-7569-3_336
6. Atalan, A. (2023). Integration of Discrete-Event Simulation and Statistical Process Control Methods. International Conference on Pioneer and Innovative Studies, 1, 38–46. https://doi.org/10.59287/icpis.803
7. Ayyıldız, T. E., & Ekinci, E. B. M. (2023). Selection of Six Sigma projects based on integrated multicriteria decision-making methods: the case of the software development industry. The Journal of Supercomputing, 79(13), 14981–15003. https://doi.org/10.1007/s11227-023-05250-y
8. Bajjali, W. (2023). Map Classification and Layout (pp.35–62). https://doi.org/10.1007/978-3-031-42227-0_3
9. Bamandy, M. K. S., & Najar, S. A. M. (2023). The Role of Social Relationships in Feeling Happy Empirical Study in Erbil. Journal of University of Raparin, 10(3), 245–274. https://doi.org/10.26750/Vol(10). No(3).Paper11
10. Bašić, H., Gavranović, H., & Ćuprija, E. (2022). Implementation of Lean Six Sigma in Industry 4.0. September, 138–145. https://doi.org/10.5644/pi2022.202.27
11. Bhargava, M., & Gaur, S. (2021). Process Improvement Using Six-Sigma (DMAIC Process) in Bearing Manufacturing Industry: A Case Study. IOP Conference Series: Materials Science and Engineering, 1017(1). https://doi.org/10.1088/1757-899X/1017/1/012034
12. Bonetti, S. de A., Bueno, A., Silva, R. B. Z. da, Paredes, F. J. G., & Bianco, D. (2023). Using DMAIC for inplant logistic activities improvement. Brazilian
13. Journal of Operations & Production Management, 20(4), 1406. https://doi.org/10.14488/BJOPM.1406.2023
14. Buakum, D., Daesa, C., Sinthavalai, R., & Noppasri, K. (2024). Designing temperature-controlled medicinebag using an integrated AHP-QFD methodology.
15. International Journal on Interactive Design and Manufacturing (IJIDeM), 18(2), 659–670. https://doi.org/10.1007/s12008-023-01457-8
16. Camelo, S., Jimenez, M., Pinilla, J., & Gonzalez, C. A. (2023, June 7). Optimization in Field Service Operations: Cost and Reprocesses Reduction Through Lean Six Sigma Implementation. Day 2 Thu, June 15, 2023. https://doi.org/10.2118/213198-MS
17. Dohrn, D., & Mezzadri, A. (2024). Integrative design for thought-experiments. Behavioral and Brain Sciences, 47, e39. https://doi.org/10.1017/S0140525X23002340
18. Fauziah, S. R., Renosori, P., & Selamat. (2022). Identifikasi Penyebab Terjadinya Kecacatan pada Produk Induktor Toroidal dengan Menggunakan Metode Fault Tree Analysis (FTA) di CV. Cipta Karya Mandiri. Bandung Conference Series: Industrial EngineeringScience, 2(1). https://doi.org/10.29313/bcsies.v2i1.1619
19. Febriant, I. A., Widodo, A. S., & Faizin, A. (2023). The effectiveness of Canned Coffee packaging’s graphic design elements in consumers’ decision-making
20. process. Journal of Graphic Engineering and Design, 14(4), 5–12. https://doi.org/10.24867/JGED-2023-4-005
21. Foldesi, P., & Sós, E. (2023). An analysis of the literatura on the use of Fuzzy QFD in logistics strategies. International Journal of Logistics Systems and Management, 1(1). https://doi.org/10.1504/IJLSM.2023.10060413
22. Fraga Vilela, F., Wong, K. C., Miranda Bócoli, G., Silva Junho, M. F., Nunes Lima Dias, M., Custodio Zampollo, P., & De Carvalho Machado, L. H. (2023). Lean Healthcare in A Brazilian Hospital: Application of the Ishikawa Diagram in the Processes Management
23. of an Operating Theater. International Journal of Innovative Research in Medical Science, 8(10), 459–463. https://doi.org/10.23958/ijirms/vol08-i10/1764
24. Karim, M. A., Mithu, M. A. H., Islam, T., Bhowal, N., & Ahmed, H. (2023). Application of VSM as a Lean Tool in a Healthcare Facility. International Journal
25. of Engineering and Advanced Technology, 13(2), 13–21. https://doi.org/10.35940/ijeat.B4331.1213223
26. Međedović, E., Spalldi-Barišić, L., Nevačinović, E., Rama, A., Kurtović, A., & Cerovac, A. (2022). SIPOC method of optimizing the clinical process in
27. obstetrics. Srpski Medicinski Casopis Lekarske Komore, 3(3), 354–361. https://doi.org/10.5937/smclk3-38976
28. Montes, R. O. (2023). Frequentist and Bayesian tolerance intervals for setting specification limits for left‐censored gamma distributed drug quality attributes. Pharmaceutical Statistics. https://doi.org/10.1002/pst.2344
29. Ouyang, L., Dey, S., & Park, C. (2023). Robust confidence intervals for the process capability index C pk with bootstrap improvement. Quality Engineering, 1–14. https://doi.org/10.1080/08982112.2023.2263523
30. Paulraj, L. S., Varsha, A., Karadi, S., & Kumar, D. (2024, January 16). Engine Modelling with Smart Online DoE. https://doi.org/10.4271/2024-26-0338
31. Prado, R. R. Do, Boareto, P. A., Chaves, J., & Santos, E. A. P. (2023). Agile DMAIC cycle: incorporating process mining and support decision. International Journal of Lean Six Sigma. https://doi.org/10.1108/IJLSS-04-2022-0092
32. Prasetyo, Y. T., Santiago, M. A., Persada, S. F., & Chuenyindee,T. (2022). The Utilization of Six Sigma DMAIC Methodology in the Improvement of the Quality and Application of Methyl Methacrylate (MMA)-Based Elastomeric Membrane. In 2022 3rd International Conference on Internet
33. and E-Business (ICIEB 2022), June 15â•fi17, 2022, Madrid, Spain (Vol. 1, Issue 1). Association for Computing Machinery. https://doi.org/10.1145/3545897.3545918
34. Purwojatmiko, B. H., & Ambarwati, L. (2023). Implementation of DMAIC for Production Quality Control: Case Study of Power Supply Production in Indonesia.
35. Jurnal Teknik, 21(2), 228–238. https://doi.org/10.37031/jt.v21i2.342
36. Rajan, G., & Rajan Asst Christ College Pune Saju Shibu Mathoor, G. N. (2023). APPLICATION OF ISHIKAWA Diagram On Error Management: With Reference To Infosys Limited, Pune. In Madhya Pradesh Journal of Social Sciences A biannually Journal of M. P. Institute of Social Science Research (Vol. 28, Issue 1). https://www.researchgate.net/publication/371379256
37. Rathi, R., Chandra Gopi Reddy, M., Lakshmi Narayana, A., Lakshmi Narayana, U., & Saeedur Rahman, M. (2022). Investigation and implementation of 8D methodology in a manufacturing system. Materials Today: Proceedings, 50, 743–750. https:// doi.org/10.1016/j.matpr.2021.05.273
38. Ruwanpura, U. D. R. E., Perera, B. A. K. S., & Ranadewa, K. A. T. O. (2023). Lean six sigma tools for improving administrative processes in different sectors: a systematic review. 11th World Construction Symposium - 2023, 686–699. https://doi.org/10.31705/WCS.2023.56
39. Sabtu, S. H., Matore, M. E. E. M., & Maat, S. M. (2023). Real-World Application: Six Sigma Quality Tools for Continuous Performance Improvement in Specific Educational Practices - A Systematic Review. In International Journal of Learning, Teaching and Educational Research (Vol. 22, Issue 9, pp. 401–422).
40. Society for Research and Knowledge Management. https://doi.org/10.26803/IJLTER.22.9.22
41. Sakata, M. (2020). Ryori o suru yoni utsukushi suhadawa tsukureru to iu koto. Kirajennu.
42. Siahaan, J. P., Yaqin, R. I., Priharanto, Y. E., Abrori, M. Z. L., & Siswantoro, N. (2024). Risk-Based Maintenance Strategies on Fishing Vessel Refrigeration Systems Using Fuzzy-FMEA. Journal of Failure Analysis and Prevention. https://doi. org/10.1007/s11668-024-01878-x
43. Study, C. A. C., Jou, Y., Silitonga, R. M., Lin, M., & Sukwadi, R. (2022). Application of Six Sigma Methodology in an Automotive Manufacturing. Sustainability Article, November. https://doi.org/10.3390/su142114497
44. Sumasto, F., Arliananda, D. A., Imansuri, F., Aisyah,S., & Purwojatmiko, B. H. (2023). Enhancing Automotive Part Quality in SMEs through DMAIC Implementation: A Case Study in Indonesian Automotive Manufacturing. Quality Innovation Prosperity, 27(3), 57–74. https://doi.org/10.12776/qip.v27i3.1889
45. Trubetskaya, A., McDermott, O., & Ryan, A. (2023). Application of Design for Lean Six Sigma to strategic space management. TQM Journal, 35(9), 42–58. https://doi.org/10.1108/TQM-11-2022-0328
46. Trubetskaya, A., Ryan, A., Powell, D. J., & Moore, C. (2023). Utilising a hybrid DMAIC/TAM model to optimise annual maintenance shutdown performance in the dairy industry: a case study. International Journal of Lean Six Sigma, 15(8), 70–92. https://doi.org/10.1108/IJLSS-05-2023-0083
47. Tseng, C. C., Chiou, K. C., & Chen, K. S. (2022). Estimation of the Six Sigma Quality Index. Mathematics, 10(19), 1–14. https://doi.org/10.3390/math10193458
48. Wulandari, I. A. S., Ayuni, S. D., & Hudi, L. (2023). Implementation of SIPOC analysis as productivity improvement in tilapia aquaculture. Community Empowerment, 8(5), 740–746. https://doi.org/10.31603/ce.8731